Refund policy

Refund, Return & Exchange Policy

At nattura, customer satisfaction is a priority. Please review our policy carefully to understand the terms governing order cancellations, returns, exchanges, and refunds.

 

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Order Cancellation, Return & Exchange Requests

To initiate a cancellation, return, or exchange request, please contact us via email —---------------stating the following information:

• Order number

• Full name

• Shipping address

• Contact phone number

• A brief explanation of your request

Our customer support team will review your request and respond within 3 working days.

 

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International Orders

• Returns and exchanges are not available for international orders.

• If you experience any issue or concern regarding an international order, please contact us —----@nattura.com, and our team will assist you accordingly.

Defective Items (International Orders)

In the rare event that an item arrives defective, please email us clear photographs of the item. Upon verification, we will issue an immediate full refund for the item value.

 

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Refund Timeline

Once a returned item is received and inspected, you will be notified via email regarding the status of your refund request.

• If approved, the refund will be credited to the original method of payment within 4–10 business days, depending on your payment provider.

 

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Domestic Orders – Returns & Exchanges

We are happy to accept returns or exchanges for domestic orders under the following conditions:

• Request to be done same day and to pay the shipping cost , during sales exchange or return same day

 

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Shipping Responsibility

Please note that all shipping and return costs are the sole responsibility of the customer, unless the item is confirmed to be defective.